Basics of management
Previous year question paper with solutions for Basics of management May-2017
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Question paper 1
SECTION A
Q1. Do any fifteen of the following:
a) Who was the father of scientific management?
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b) IPR stands for______
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c) TQM stands for______
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d) CRM stands for______
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e) NPV stands for______
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f) IRR stands for______
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g) JIT stands for______
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h) HRD stands for_____
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i) A systematic care of machines and equipments is known as________
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j) The taxes which are paid to the Government directly by an assesses are called _______
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Read morek) Labour welfare is concerned with the welfare of_______
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Read morel) ______ inspires people to give their best performance.
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m) ______ is the activity of influencing people to strive willingly for attainment of group objectives.
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n) Positive attitude person always think_____
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Read moreo) ______ is the process of getting people together to accomplish the desired goal.
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Read morep) Planning, organizing, directing, staffing, controlling is the function of _______
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q) ______ is the process of looking ahead.
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Read moreSECTION-B
Q2. Do any six of the following questions:
a) What do you understand by customer satisfaction?
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Read moreb) What are differences between Marketing and Selling?
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Read morec) Explain types of incentives?
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Read mored) What is the difference between Leader and Manager?
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e) Describe the qualities of a good leader in detail?
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f) Explain the factors which affect motivation?
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g) Describe the need of professional ethics?
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h) Describe the concept of Departmentalization and its advantage?
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SECTION-C
Q3. Do any three of the following questions:
a) Explain Maslow's Need Hierarchy Theory of Motivation in detail.
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b) Define method for good Customer Relationship Management.
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c) Describe advertising media in detail
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d) Describe the importance of healthy work culture in organization.
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Read moree) Define Management and its functions in detail.
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