You ordered two items through internet and you received two different items.

Write a letter to the manager:

– Explain about what you ordered,

– Ask why the two other items were different,

– Ask about how would he solve this problem.

Dear Sir,

My name is XYZ and I recently purchased some items from you under receipt number LX14569011S . Today morning I received my order for the external hard disk and the camera that I had ordered but I was shocked to see that both the things were very different from what I had ordered.

I placed an order for an external hard disk from WD Company and I specifically ordered one with a storage capacity of 500 GB. What I received was a hard disk of 250 GB and that too of Sony. The second thing I ordered was a Canon Power Shot camera of 12 megapixels but you sent me a Sony Cyber Shot of 7.2 mega pixels.

I have been purchasing regularly from your website but such a problem has occurred for the first time. I paid online for the two things I ordered and I printed out the receipts. I fail to understand how this mistake could have happened.

I would like you to either send me the refund or the actual items I purchased. Also please advise how you want me to send these things, which I got, back to you.

Hoping for a prompt reply from you regarding this matter!

Yours faithfully,

XYZ

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