TQM (B-TECH Electronics and Communication Engineering 5th)

1. Quality and Total Quality Management; Excellence im manufacturing/service, factors of

excellence, relevance of TQM.

2. Concept and definition of quality; total quality control (TQC) and Total Quality Management

(TQM), salient features of TQC and TQM. Total Quality Management Models, benefits of

TQM.

3. Just-in-time (JIT): Definition: Elements, benefits, equipment layout for JIT system, Kanban

system MRP (Material Requirement planning) vs JIT system, Waste elimination, workers

involvement through JIT: JIT cause and effect chain, JIT implementation.

4. Customer: Satisfaction, data collection and complaint, redressal mechanism.

5. Planning Process: Policy development and implementation; plan formulation and

implementation.

6. Process Management: Factors affecting process management, Quality function

development (QFD), and quality assurance system.

7. Total Employees Involvement (TEI): Empowering employees: team building; quality circles;

reward and Recognition; education and training, Suggestion schemes.

8. Problems solving Defining problem; Problem identification and solving process; QC tools.

9. Benchmarking definition, concept, process and types of benchmarking.

10. Quality Systems: Concept of quality system standards: relevance and origin of ISO 9000;

Benefits; Elements of ISO 9001, ISO 9002, ISO 9003.

11. Advanced techniques of TQM: Design of experiments: failure mode effect analysis:

Taguchi methods