UNIT I
Definition of management: nature and scope, organizational objectives. Forms of different
organizations: Sole Proprietorship, Partnership and Joint Stock Company. Development of
management thoughts: Classical and new classical systems, contingency approaches. Scientific
Management. Social responsibility and business ethics
UNIT II
Planning: Nature, Purpose and Functions, Types, Steps in planning. Decision making and its process.
Organizing: Nature, Importance, Process, Formal & Informal organizations, Organization chart,
Organizing principles, Span of management, Departments by function, Territory, Product/service,
Customer group and Matrix organization. Authority: Definition, Types, Responsibility and
Accountability, Delegation, Decentralization v/s Centralization, Determinants of effective
decentralization
UNIT III
Staffing: Recruitment, Selection, Training, Induction, Performance Management, Manpower
management, Factors affecting staffing, job design Teamwork: Stages of Team Building. Directing:
Motivation: Theories – Maslow, Herzberg, McGregor & Ouchi, and Leadership –Styles, Managerial
Grid, Nine Cell Matrix.
UNIT IV
Controlling: control process, types, barriers to control making, control techniques: budget and nonbudgetary
control devices. Introduction to TQM Introduction to Management by objective