IELTS

You work at home and have a problem with a piece of equipment that you use for your job.

write a letter to the shop or company which supplied the equipment. In your letter

  • describe the problem with the equipment
  • explain how this problem is affecting your work
  • say what you want the shop or company to do

Dear Mr. John,

I am writing this letter to complaint against a faulty black screen issue in my television set, which is hampering my daily routine work in many ways. The device is a fifty-two-inch LG-M34253 model, which was purchased three months ago from your local store on Wesley Street.

I was watching television as usual on Tuesday, the screen went black all of a sudden. I checked the cables at the back, disconnected and reconnected them and still no use. Now, my line of work includes working from home and watching Live broadcast news reporters from evening 5 pm till midnight. This is quite a daunting task and it requires to cover the facts and figures on a daily basis and submit the report.

I tried contacting the store, but it does not provide service, and hence I had to contact you further. I am already behind schedule and managed for a day by watching my neighbor’s television, however, I cannot do it for long. I would thereby request you to kindly replace this piece of equipment immediately, as any further delays or discrepancies might mean risking my job.

Kindly treat this as urgent and do the needful.

Thanking You

Yours Sincerely

Sammy Rogers

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