Management and its various functions
Definition of management: nature and scope, organizational objectives, management by
objective
Planning: nature, purpose and functions, types, steps in planning,
Decision making and its process
Organizing: nature, importance, process, formal & informal organizations, organization
chart, organizing principles, span of management: factors determining effective span,
Graicunas formula,
Departmentation: definition, departmentation by function, territory, product/service,
customer group and matrix organization
Authority: definition, types, responsibility and accountability, delegation; definition,
steps in delegation, obstacles to delegation and their elimination, decentralization vs
centralization, determinants of effective decentralization
Staffing: definition, manpower management, factors affecting staffing, job design,
selection process, techniques, performance appraisal: need and process
Communication; importance, process, barriers and breakdown of communication
Controlling: control process, types, barriers to control making, control techniques:
budget and non- budgetary control devices,
Social responsibility and business ethics